Conditions
scope
1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation as well as all other services and deliveries provided by the hotel to the customer in this context (hotel accommodation contract). The term 'hotel accommodation contract' includes and replaces the following terms: accommodation, guest accommodation, hotel, hotel room contract.
2. The subletting or subletting of the rooms provided and their use for purposes other than accommodation require the hotel's prior written consent.
3. The customer's general terms and conditions only apply if this has been expressly agreed upon in writing beforehand.
Conclusion of contract, partner, liability
1. The contract is concluded when the hotel accepts the customer's application. The hotel is free to confirm the room booking in writing.
2. The contractual partners are the hotel and the customer. If a third party has ordered for the customer, the latter is jointly and severally liable to the hotel together with the customer for all obligations arising from the hotel accommodation contract, provided the hotel has a corresponding declaration from the third party.
3. The hotel is liable for its obligations under the contract. In non-typical areas, liability is limited to intent and gross negligence on the part of the hotel.
4. The limitation period for all customer claims is 6 months.
5. This limitation of liability and short limitation period apply in favor of the hotel even in the event of breaches of obligations when initiating the contract and positive breach of contract, services, prices, payment, offsetting
1. The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
2. The customer is obliged to pay the hotel's applicable or agreed prices for the room rental and the other services used by him. This also applies to services and expenses of the hotel to third parties arranged by the customer.
3. The agreed prices include the respective statutory VAT. If the period between the conclusion of the contract and the fulfillment of the contract exceeds 4 months and the price generally charged by the hotel for such services increases, the hotel may increase the contractually agreed price appropriately, but by a maximum of 10%. Local taxes are not included and are charged by the guest themselves according to local law
are owed, such as tourist tax, etc.
4. The prices can also be changed by the hotel if the customer subsequently requests changes to the number of rooms booked, the hotel's services or the length of stay of the guests and the hotel agrees to this.
5. Hotel invoices without a due date are payable without deductions within 10 days of receipt of the invoice. The hotel is entitled to declare accrued claims due at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge interest of 4% above the current discount rate of the Deutsche Bundesbank. The customer reserves the right to prove lower damages and the hotel reserves the right to prove higher damages.
6. The hotel is entitled to demand an appropriate advance payment or security deposit when concluding the contract or thereafter. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
7. For confirmed group reservations, an immediate deposit of 50% of the accommodation price per room is due. Payment will be charged upon departure.
8. The customer can only set off or reduce a claim of the hotel with an undisputed or legally binding claim.
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Schloss Auel Boutique Hotel e.K. 53797 Lohmar-Wahlscheid Telephone 0 22 06/60 03-0 hotel@schlossauel.de
VR-Bank Rhein-Sieg IBAN: DE34 3706 9520 2300 469011 BIC: GENODED1RST St.No. 220/5336/1800
VAT ID no. DE 123116216 HRA 6798 Place of jurisdiction Siegburg Owner Tatjana von la Valette St. George
Withdrawal of the organizer (cancellation, cancellation)
1. A withdrawal by the customer from the contract concluded with the hotel requires the written consent of the hotel. If this does not occur, the agreed price from the contract must be paid even if the customer does not use the contractual services. This does not apply in cases of a delay in performance by the hotel or an impossibility of providing the service for which it is responsible.
2. If a date for withdrawing from the contract has been agreed in writing between the hotel and the customer, the customer can withdraw from the contract until then without triggering any claims for payment or damages from the hotel. The customer's right of withdrawal expires if he does not exercise his right of withdrawal in writing to the hotel by the agreed date, unless there is a case of default on the part of the hotel or an impossibility of providing the service for which he is responsible.
3. If rooms are not used by the customer, the hotel must credit the income from renting the rooms elsewhere as well as the expenses saved. Cancellation conditions for single travelers: Sun - Thurs: up to 48 hours before arrival (6 p.m. is assumed to be the arrival time): free of charge Fr – Sun: up to 30 days before arrival (6 p.m. is assumed as the arrival time): free of charge less than 48 hours or less than 30 days before arrival (6 p.m. is assumed as the arrival time): 80% of the agreed room rate will be charged in the event of no-show : 100% of the agreed room rate will be charged Trade fair times: Individual reservation up to 6 weeks before arrival: free of charge 2 - 5 rooms up to 3 months before arrival: free of charge From 6 rooms up to 6 months before arrival: free of charge From 10 rooms up to 10 months before Arrival: free of charge If canceled later, the following applies to all trade fair reservations: 80% of the agreed room rate will be charged. In case of no-show: 100% of the agreed room rate will be charged Arrangements / group reservations / golfer groups (NO WEDDINGS) : Sun - Thu : 1 room up to 3 days before arrival : free of charge Fri - Sun : 1 room up to 30 days before arrival : free of charge Sun - Thu : 2 - 4 rooms up to 30 days before arrival : free of charge Fri - Sun : 2 - 4 rooms up to 3 months before arrival : free of charge Sun - Thu : 5 - 10 rooms up to 3 months before arrival : free of charge Fri - Sun : 5 - 10 rooms up to 5 months before arrival: free of charge Sun - Thurs: 11 - 15 rooms up to 5 months before arrival: free of charge Fri - Sun: 11 - 15 rooms up to 6 months before arrival: free of charge Mon - Sun: from 15 Rooms up to 8 months before arrival: free of charge. If canceled later, the following applies to all arrangements / groups / golfer reservations: 80% of the agreed room rate will be charged. In case of no-show: 100% of the agreed room rate will be charged Individual rooms from the allotment: Up to 1 day before arrival: 100% of the agreed room rate will be charged Up to 2 days before arrival: 90% of the agreed room rate will be charged Up to 7 days before arrival : 80% of the agreed room rate will be charged Up to 2 weeks before arrival : 50% of the agreed room rate will be charged In the event of no-show : 100% of the agreed room rate will be charged -3- -3- Schloss Auel Boutique Hotel e.K. 53797 Lohmar-Wahlscheid Telephone 0 22 06/60 03-0 hotel@schlossauel.de VR-Bank Rhein-Sieg IBAN: DE34 3706 9520 2300 469011 BIC: GENODED1RST St.No. 220/5336/1800 VAT ID no. DE 123116216 HRA 6798 Place of jurisdiction Siegburg Owner Tatjana von la Valette St. George Conferences (Sunday to Friday): Complete booking up to 4 weeks before arrival: free of charge Up to 7 days before arrival: 1 room free of charge Up to 14 days before arrival: 2 – 5 rooms free of charge Up to 4 weeks before arrival: from 6 rooms free of charge. If canceled later, the following applies to all conference reservations: 80% of the agreed room rate will be charged. In case of no-show: 100% of the agreed room rate will be charged. From Friday to Sunday the conditions for group reservations apply.
Weddings (NO CALL-OFF CONTINGENTS): 01.11. -31.03. 01.04. - 31.10. Low season: High season: High season: Low season High season Friday and Saturday binding minimum purchase of 7 rooms in the castle Friday: binding minimum purchase of 7 rooms in the castle Saturday: binding minimum purchase of 15 rooms in the castle Complete booking up to 8 months before arrival: free of charge Up to 5 months before of arrival: From 5 rooms free of charge, does not apply to minimum purchase Up to 3 months before arrival: Up to 28 days before arrival: If canceled later, applies to all wedding reservations: If you do not arrive: 2-5 rooms free of charge, does not apply to minimum purchase 1 room free of charge , does not apply to minimum purchase 80% of the agreed room rate will be charged. 100% of the agreed room rate will be charged
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Forest Lodge Camena:
Forest Lodge Camena is managed externally. If you have any questions about bookings and the general terms and conditions, please contact: Nastassja from la Valette, nlavalette@gmail.com
Cancellation of the hotel
1. If the customer's withdrawal within a certain period of time has been agreed in writing, the hotel is in
During this period, he is entitled to withdraw from the contract if other customers inquire about the contract
contractually booked rooms are available and the customer exercises his right to withdraw from the hotel upon request
not waived.
2. An agreed advance payment will be made even after a reasonable deadline set by the hotel has passed
If the threat of rejection is not met, the hotel is also entitled to withdraw from the contract.
3. Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for objectively justified reasons,
e.g. if,
- Force majeure or other circumstances for which the hotel is not responsible make fulfillment of the contract impossible
make;
- Rooms with misleading or false information about essential facts, e.g. in the person of the customer or the
To be booked;
- the hotel has reasonable grounds to believe that the use of the hotel service will go smoothly
Business operations, safety or the public reputation of the hotel can be jeopardized without this
is to be attributed to the control or organizational area of the hotel;
- there is a violation of the scope of paragraph 2 above.
4. The hotel must inform the customer immediately of the exercise of the right of withdrawal.
5. If the hotel withdraws with justification, the customer is not entitled to compensation.
6. If the contractual partner has been granted an option, the hotel is also entitled to withdraw from the contract within the agreed period if there are inquiries from other guests and customers about the booked rooms and event rooms and the contractual partner does not finally confirm the booking when asked by the hotel.
Room lists
1. The current room list with full names,
Positions and arrival times are available.
Room preparation, handover and return
1. The customer does not acquire any right to the provision of specific rooms.
2. Booked rooms are available to the customer from 2:30 p.m. on the day of arrival.
3. On the agreed departure day, the rooms must be vacated and available to the hotel by 11 a.m. at the latest
place. The hotel may then be entitled to additional use of the hotel over and above the damage caused
Rooms up to 6 p.m. will be charged 80% of the full accommodation price, from 6 p.m. 100%. It suits the customer
free to prove to the hotel that no damage or significantly lower damage was incurred.
Liability of the hotel
1. The hotel is liable for the care of every prudent businessman. This liability is not included
typical performance area, but limited to deficiencies in performance, damage, consequential damage or disruption resulting from
caused by intent or gross negligence on the part of the hotel. If there are any malfunctions or defects in the
If the hotel's services occur, the hotel will endeavor, upon knowledge or immediate complaint from the customer, to
to provide remedial action. The customer is obliged to do what is reasonable for him to remedy the problem
to minimize possible damage.
2. The hotel is liable for the item brought in according to the statutory provisions, which is up to a hundredfold
of the room price, a maximum of €3,500 and for money and valuables up to €800
Valuables can be stored in the hotel or room safe up to a maximum value of €10,000.
The hotel recommends that you use this option. Liability claims expire if not
the customer must contact the hotel immediately after becoming aware of loss, destruction or damage
Makes a report (§703 BGB).
3. The statutory provisions apply to the hotel's unlimited liability.
4. If the customer is provided with a parking space in the hotel garage or in a hotel parking lot, even for a fee
is made available, this does not result in a custody agreement being concluded. A monitoring obligation of the hotel
does not exist. If the item is lost or damaged, it has been parked or maneuvered on the hotel property
The hotel is not liable for motor vehicles and their contents, except in cases of gross negligence. This also applies to
vicarious agents of the hotel.
Liability of the guest
1. If a guest loses his key and this results in damage - theft - vandalism in and on
The hotel guest is liable. If the hotel operator has to replace the locks as a result of the key loss, this is the case
the hotel guest is obliged to pay compensation to the hotel operator because the room key is one
If the locking system belongs, it may be necessary to replace more than 1 lock.
2. For damage to the room or building that is caused intentionally or unintentionally by the hotel guest,
The hotel guest is liable (possibly his liability insurance in full).
3. For damage to furnishings in the room, in the building, which was intended or intended by the hotel guest
If caused unintentionally, the hotel guest is liable (possibly his liability insurance in full).
Scope).
Final provisions
1. Changes or additions to the contract, the acceptance of the application or these terms and conditions for the
Hotel admission must be made in writing. Unilateral changes or additions by the customer are
ineffective.
2. Place of fulfillment and payment is the hotel's headquarters.
3. The exclusive place of jurisdiction - also for check and bill of exchange disputes - is in commercial transactions
Hotel location. If a contractual partner meets the requirements of Section 38 Paragraph 1 ZPO and not a general one
If the place of jurisdiction is domestic, the place of jurisdiction is the hotel's registered office.
4. German law applies.
5. Should individual provisions of these terms and conditions for hotel accommodation be ineffective or void
or become, this does not affect the effectiveness of the remaining provisions. Otherwise, these apply
legal regulations.
6. Defense clause
There are no general terms and conditions of the contractual partner and/or individual such clauses
Application. This also applies if the contractual partner's general terms and conditions are not expressly stated
is contradicted.
Lohmar, January 1st, 2022